Jet9 Privacy Policy — How Your Information Is Kept Safe

01 Introduction

Jet9 is Bangladesh's trusted online Sports Betting and gaming platform. We believe your personal data belongs to you — and protecting it is our foremost responsibility.

This Privacy Policy explains what information jet9 collects, why we collect it, how it is used, and what rights you have. Our goal is complete transparency — no hidden terms, no vague language.

By using jet9's website, mobile app, or any of our services, you are considered to have accepted the terms of this Privacy Policy. If you have any questions or need clarification, please contact our Help Center Contact us.

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02 What Information We Collect

Jet9 only collects information necessary to provide our services. We never ask for unnecessary or excessive data. Below is a breakdown by type of information:

Personal identification information

• Full Name (as per National ID)
• Date of Birth (for age verification)
• Email Address
• Mobile Number
• Permanent address
• Nationality and country

Identity Verification (KYC)

• Scan of National ID (NID) or passport
• Selfie with ID Document
• Proof of Address (Utility Bill or Bank Statement)

Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account number (for bank transfers)
• Transaction history and amounts

Technical Information

• IP Address & Device Type
• Browser & Operating System Information
• Activity log on the platform
• Login & Logout Times
• Pages & Features Used

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03 How We Collect Your Information

Jet9 collects your information in several ways. Each method is explained in detail below:

Method	What information is collected	When It Occurs
Registration Form	Name, Email, Mobile Number, Date of Birth	At the time of account opening
KYC Form	ID, Selfie, Proof of Address	Before Your First Withdrawal
Payment Processing	Mobile Banking / Bank Details	During Deposits & Withdrawals
Cookies & Tracking	Browsing Behavior & Device Information	When Visiting the Website
Support Contact	Chat Messages, Emails	When Contacting the Help Center

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04 Use of information

Jet9 uses your information only for specific, defined purposes — nothing is used unnecessarily. The key purposes are outlined below:

Account Management

Your personal information is used to create, verify, and manage your account — ensuring that only you can access it.

Processing Financial Transactions

Your payment information is used to process deposits, withdrawals, and other financial transactions. A record of each transaction is securely retained.

Security & Fraud Prevention

Technical data is analyzed to detect and prevent account hacking, money laundering, and other fraudulent activities.

Service Improvement

Jet9 continuously improves its services by analyzing which features you use most and where you run into issues.

Legal Compliance

Certain data must be retained and presented to authorities as required by law, in order to comply with international gaming licenses and anti-money laundering regulations.

Communication & Notifications

Your email and mobile number are used to send important account updates, security alerts, promotional offers, and new feature announcements. You can opt out of marketing notifications at any time.

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05 Data sharing policy

Jet9 never sells your personal information or shares it with third parties without authorization. However, data may be shared in the following limited circumstances:

• Payment Provider: Only the minimum information required to process transactions via bKash, Nagad, Rocket, or bank transfer is shared.
• KYC verification service: Licensed third-party services may be used for identity verification — under strict confidentiality agreements.
• Law Enforcement: Data may be disclosed in accordance with a court order or government directive.
• Business succession: If jet9 undergoes a change of ownership, your data may be transferred after users are notified in advance.

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06 Data security measures

Jet9 uses a multi-layered security system to protect your data:

• 256-bit SSL encryption: All data transmitted between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall protection: Advanced firewall protection to defend against cyberattacks.
• Regular security audits: Regular security audits conducted by independent third-party experts.
• Access Control: Only authorized personnel may access specific user data.
• Data backup: Regular encrypted backups are maintained to prevent data loss.

That said, no one can guarantee absolute security on the internet. Make sure your password is strong and never share it with anyone.

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07 Cookie Policy

Cookies are small text files stored in your browser. jet9 uses the following types of cookies:

Essential Cookies

Without these cookies, the website will not function properly. They are used to maintain login sessions, store security tokens, and remember form data.

Functional cookies

These cookies remember your preferred language, theme, and other personalized settings. They can be disabled, but doing so will reduce your personalized experience.

Analytical Cookies

This cookie is used to analyze which pages are most visited and where users encounter issues, in order to improve service quality. Data is collected on a fully anonymous basis.

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08 Your Rights

Under jet9's Privacy Policy, you have the following rights:

• Right to access your data: You may request to see what information jet9 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain conditions, you may request that your personal data be deleted (to the extent permitted beyond legal obligations).
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Right to opt out of marketing: You can unsubscribe from promotional emails or messages at any time.
• Right to Lodge a Complaint: You may report any privacy violation directly to jet9 or to the relevant regulatory authority.

To exercise these rights, please contact our Help Center or contact us by email. We will respond within 30 business days.

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09 Data Retention Period

Jet9 does not retain your data beyond what is necessary. The general guidelines are:

• All information is retained for as long as your account remains active.
• After account closure, data is generally retained for up to 5 years for legal compliance purposes.
• Financial transaction records must be retained for up to 7 years (in accordance with international financial regulations).
• Security logs are typically retained for 12 months.
• Once marketing consent is withdrawn, related data is deleted immediately.

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10 Minor Protection

Jet9 strictly prohibits anyone under 18 from registering or placing bets. Our policy to protect minors includes:

• Date of birth is verified at the time of registration.
• Proof of age must be submitted as part of the KYC process.
• Additional age verification may be carried out in cases of suspicion.
• If a user is identified as a minor, their account is immediately suspended and any deposited funds are refunded.

If you are aware that a minor is using jet9, please Help Center Notify us immediately.

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11 Policy updates

Jet9 may update this Privacy Policy from time to time. For significant changes, we will:

• We will send a notification to your registered email.
• We will display a pop-up notice when you log in to the platform.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes are made will be taken as acceptance of the updated policy. We recommend checking this page periodically.

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12 Contact

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• 📧 Email: support@jet9.biz
• 💬 Live Chat: Help Center to chat with us directly.

Our privacy team reviews every request carefully and aims to respond within 30 business days.